Practice Information
Bank Street Dental Centre has been providing dental care to the people of Irvine and the surrounding community for over 50 years.
Our team of highly experienced staff ensure a welcoming visit.
We are able to provide a full range of treatments under the NHS as well as treatment out with the scope of NHS. If we cannot provide treatment as required, we have a network of professional colleagues who are happy to see patients on referral. These may be within the local hospital service or may be independent practices working within or out with the NHS.
Opening Hours
Monday – Thursday 9am – 5:30pm
Friday 9am – 4:30pm
Closed for lunch each day 1-2pm
Accessibility
We have access to surgeries, reception area and toilet facilities on ground floor level allowing full disabled access.
Appointments
Appointments can be arranged by calling into the practice in person or contacting the reception staff on 01294 272644.
If you are a new patient to the practice you will be asked to complete a preregistration form. This is to allow the receptionists to enter your details into our system. You will be asked to complete a medical history form and bring it to your initial appointment.
Cancellations
24-hour notice must be given for all cancellations. Failure to do so or non-attendance will result in a charge for wasted clinical time. Reception will be unable to book further appointments until the account is paid.
Emergencies
Acute emergencies will be seen within 24 hours (weekdays). After 5pm, at the weekend and on public holidays emergencies are dealt with by Ayrshire and Arrans on call service. Contact details and instructions on what to do if you require emergency treatment out of hours are available on the practice answer machine on 01294 272644. Please contact the practice between 9-10am if you require an emergency appointment.
Payment
NHS examinations are free of charge.
After your examination, you will be given a written estimate of what the treatment you require will cost. Please ask reception if you do not receive this. It is practice policy that patients are required to pay for the treatment they receive on each visit to the practice.
Exemptions
Some patients are fully or partially exempt from payment for treatment
These include:
- Patients receiving certain government benefits
- Patients who are pregnant
- Patients who have had a baby in the last 12 months
Complaints
If you have a complaint please approach a member of staff in the first instance.
If the problem cannot be resolved immediately then we have recognised complaints procedure in place. This will require you to write your complaint to the complaints officer, Mr Gordon Barr.